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Flowcharts: the Property Manager's Guide

The property management business is full of process. Even landlord-tenant law is driven by process. Without a full and working knowledge of process, the property manager is destined to make preventable mistakes. Thus, it is prudent to develop a system of flowcharts for the property management staff to follow. For example,

The topics that should be considered for a flowchart are the following:


BASIC PROCESS

OWNER APPLICATION

ONBOARDING

COMPARATIVE MARKET ANALYSIS

LISTING THE PROPERTY

SHOWING THE PROPERTY

KEYS, LOCKBOXES AND SIGNS

APPLICATION PROCESS (TENANT)

TENANT SELECTION

MOVE-IN PROCESS

TENANCY ALTERATIONS

TENANCY TRANSFER

REQUEST FOR ACCOMMODATION

ROUTINE INSPECTIONS

INSPECTIONS

RENT PAYMENTS

RENT REDUCTION/ABATEMENT

MAINTENANCE

CHARGES

WEEKEND MAINTENANCE

VENDORS

TENANT DEFAULT

PREPARATION FOR END OF LEASE

VACANCY PREPARATION

TENANT EARLY TERMINATION

MOVE-OUT PROCEDURES

TENANT PROPERTY LEFT BEHIND

SECURITY DEPOSIT CLAIM

ABANDONMENT

EVICTION PROCEDURES

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