The property management business is full of process. Even landlord-tenant law is driven by process. Without a full and working knowledge of process, the property manager is destined to make preventable mistakes. Thus, it is prudent to develop a system of flowcharts for the property management staff to follow. For example,
The topics that should be considered for a flowchart are the following:
BASIC PROCESS
OWNER APPLICATION
ONBOARDING
COMPARATIVE MARKET ANALYSIS
LISTING THE PROPERTY
SHOWING THE PROPERTY
KEYS, LOCKBOXES AND SIGNS
APPLICATION PROCESS (TENANT)
TENANT SELECTION
MOVE-IN PROCESS
TENANCY ALTERATIONS
TENANCY TRANSFER
REQUEST FOR ACCOMMODATION
ROUTINE INSPECTIONS
INSPECTIONS
RENT PAYMENTS
RENT REDUCTION/ABATEMENT
MAINTENANCE
CHARGES
WEEKEND MAINTENANCE
VENDORS
TENANT DEFAULT
PREPARATION FOR END OF LEASE
VACANCY PREPARATION
TENANT EARLY TERMINATION
MOVE-OUT PROCEDURES
TENANT PROPERTY LEFT BEHIND
SECURITY DEPOSIT CLAIM
ABANDONMENT
EVICTION PROCEDURES
See also, Property Management Law Solutions Podcast, episode 5 & 6: